Return Policy

If you are not completely satisfied with your purchase, you can return it to us within 30 days from the date your order was shipped. Returns postmarked within 15 days from the day your shipment date get FREE RETURN SHIPPING. Free return label is only valid for 48 Contiguous United States and only 1 time per order. Shipping charges are not refundable. Returns postmarked after 15 days from the day your shipment date will be deducted $7.00 for return shipping. Refunds will be processed within approximately 5 to 10 business days after we receive your return. All purchases that were made from online cannot be returned to any brick and mortar store.

Should you receive damaged, defective or wrong item, please contact customer service immediately, also please return it to us within 30 days from the date your order was shipped.

** Due to the high volume of orders, you may experience extended processing time up to 15 business days after we receive your return during the holiday seasons.**

Return Condition

  • • Clothing returns must be in its original state, with all hanger tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.
  • • Shoe returns must be in new, unworn condition, and must include the original shoe box.
  • • All swimwear returns must postmarked to us within 7 days from the date you received your order. All swimwear must be unused, with all tags and hygiene strips attached. For a bikini set (top &bottom) both pieces must be returned together. Debshops will not take a return or exchange for individual pieces.
  • • All lingerie, shapewear, and bodysuits must be returned unworn, unwashed, and unused with tags attached.
  • • FINAL SALE: All Accessories includes jewelry, body chains, bags, sunglasses, hats, belts, tights/socks, scarves, key chains, beauty/cosmetic, hair, costumes, and all home category products (books, stationery, decor, party, tech) are final sale. All mark down items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds. Also, gift cards are non-returnable and non-refundable. Debshops is not responsible for lost or stolen gift cards.

Holiday Return Policy

Purchases made from November 17, 2018 to November 30, 2018 fall under our Holiday Return Policy. Purchases made from November 17, 2018 to November 30, 2018 must be mailed back to Debshops within 50 days from the date your order was shipped.

How to Return

If you checked out as a guest, click here to locate your order and start return process.

If you have an account with us:

1. Sign in to your account.

2. Click your name at the top of the page. Then select order history under My Account.

3. Click the order number that contains the item you wish to return.

4. Click Start a claim button on top of your order page. Follow the prompts to initiate your return.

5. Print out the USPS label and place your return label on the return package.

6. Drop your labeled package at a Post Office.

Your package must include the original order invoice. Pack and seal your return merchandise securely and mail it to us. We are not responsible for missing, damaged, or packages lost in transit. If you receive an item that is damaged, please contact our customer service immediately.

We do not provide physical return labels. If you do not use our return label, you will be responsible for covering shipping costs to return items.

Mail the package to:

3232 E Washington Blvd
Vernon, CA 90058

If you have additional questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email or call 1-888-764-0314 Monday-Friday from 8:00AM-5:00PM PST.

International Return Restriction

Orders shipped internationally aren’t eligible for free returns or merchandise exchanges. You will be responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned to will receive a refund for the merchandise but not duties, taxes or tariffs.

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